Assessor Resource
FNSBNK501A
Manage banking and service strategy for small business customers
Assessment tool
Version 1.0
Issue Date: May 2024
The unit applies to the management of customer service teams in a range of financial services institutions.
This unit describes the performance outcomes, skills and knowledge required to manage a team of customer service officers offering tailored services to small business customers and includes establishing and monitoring performance measures, high level problem solving, opportunity seeking and reporting.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)